PPE EKG PATIENT MONITORS REPAIRS-2
Disclaimer
Refunds & Returns Policy
Shipping Policy
Privacy Policy 
Terms of Service 
Terms & Conditions

Disclaimer 

The sale of our products may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on our products unless you are an authorized purchaser. If the item is subject to FDA regulation, I will verify your status as an authorized purchaser of this item before shipping the item.

 

Refunds & Returns 

 

 
We offer returns within 30 days of purchase. You may return your product for store credit, a different product, or a refund to the original payment method. The return or refund requires the seller's prior authorization, subject to a non-refund, full refund, or partial refund. A 35% restocking fee plus transaction fees are applied to all approved returns. 
 
Please note the following exceptions to our return and refund policy:
  • Discounted items are final and cannot be returned or exchanged
  • Some products are non-returnable, this might include but not exclude refurbished and pre-owned equipment.  
  • Returned items must have tags still on and be returned in original product packaging. Damaged or missing parts items will not apply for refunds. 
  • New Returned items must have no visible signs of wear or use
  • Any item that is returned more than 30 days after delivery will not be counted for a refund. 
  • Refurbished equipment warranty stickers have to be intact. 

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return
  2. Allow us 3-5 business days to approve the return/refund. 
  3. Authorized returns must be returned within 7 business days of the return authorization.
  4. The customer is responsible for all shipping expenses
  5. A refund will be given until Zona Med Equipment has received the returned packaged and confirmed its condition.
  6. A refund will be applied to the same payment method used at the moment of purchase. Refunds may show in your bank account within a time frame stated by the bank institution.

Warranty 

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
  • "As-is", "Pre-Owned" or non-warranty stated products are not subject to refunds, returns, replacements, or exchanges. 
  • Manufacturer warranties are issued directly by the buyer and the manufacturer. 
  • For preowned equipment please contact us directly to manage your warranty and return

If you would like to issue a return, please contact us at hello@zonamedequip.com.

Shipping Policy 

 

At Zona Med Equipment we strive to deliver your products on time.  Shipping handling time varies within the product. We make sure that your equipment is well packaged and secure. 

Our shipping rates are mostly calculated within weight, but certain products count with flat rates. 

Please allow us up to 2-30 days of handling time, especially for special orders and backorders. Most of our supplies ship the same business day as the order is placed. 

Medical tables take 10-15 business days to be prepared. Heavy equipment is shipped via Freight Company, only a lift gate is included which means, the product will be dropped off outside the delivery location (no inside-delivery). 

We work with high-quality shipping carriers like UPS, FEDEX, USPS and Nationwide. 

Once an order is placed, will proceed to prepare your package and let you know when you may expect your product. We offer personalized assistance per order, which means we will take extra care that you are happy with your order. 

If you have more questions about how long it would take to receive your desired products, please contact us at (888) 399-8965 or send us an email at hello@zonamedequip.com. 

Privacy Policy 

Thank you for choosing to be part of our community at Zona Med Equipment Services LLC ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices regarding your personal information, please contact us at customerservice@zonamedequip.com.

When you visit our website www.zonamedequip.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain in the clearest way possible what information we collect, how we use it, and what rights you have regarding it. Please take some time to read through this policy carefully. If you do not agree with any terms, please discontinue use of our site and services.

This privacy policy applies to all information collected through our website (such as www.zonamedequip.com), and/or any related services, sales, marketing, SMS, or events (collectively referred to as the "Services"). No mobile opt-in data will be shared with third parties.

What Personal Information Do We Collect?

In Short: We collect personal information that you provide to us, including name, address, contact information, passwords, security data, payment information, and social media login data.

We collect personal information voluntarily provided by users when registering for our Services, expressing interest in obtaining information or contacting us.

The personal information collected may include:

  • Name and Contact Data: First and last name, email address, postal address, phone number.

  • Credentials: Passwords and security information for authentication and account access.

  • Payment Data: Information required to process payments, including credit card details (processed through Shopify Pay; their privacy policy is available here).

We also automatically collect certain information, such as IP address, browser type, and device characteristics, to maintain security and optimize user experience.

How Do We Use Your Information?

In Short: We process your information for legitimate business interests, contract fulfillment, legal compliance, and/or with your consent.

We use collected information to:

  • Facilitate account creation and login.

  • Send marketing and promotional communications (users may opt-out or opt-in anytime).

  • Send administrative notices, including service updates and security alerts.

  • Fulfill and manage orders, payments, returns, and exchanges.

  • Request feedback and improve Services.

  • Deliver requested services.

  • Ensure compliance with applicable laws.

Who Do We Share Your Information With?

In Short: We only share personal information to fulfill legal obligations, provide services, protect rights, or with user consent.

We do not share SMS consent with third parties for marketing purposes. Personal information may be shared under the following circumstances:

  • Legal Obligations: Compliance with legal processes and law enforcement requests.

  • Business Transfers: In connection with mergers, asset sales, or acquisitions.

  • No mobile opt-in data will be shared with third parties

SMS Consent and Communications

We may send SMS messages for service-related notifications, such as appointment reminders and order updates. Users may opt-out at any time by replying STOP to our messages.

SMS consent is not shared with third parties for marketing purposes.  No mobile opt-in data will be shared with third parties

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Zona Med Equipment. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://zonamedequip.hubspotpagebuilder.com/our-policies#Privacy. Message HELP for help. Reply STOP to any message to opt out.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to store and collect information for analytics and service improvements. Users can manage cookie preferences through browser settings.

How Long Do We Keep Your Information?

We retain personal information only as long as necessary for legitimate business purposes, compliance with legal obligations, or contract fulfillment. Once data is no longer needed, it is securely deleted or anonymized.

How Do We Keep Your Information Safe?

We implement security measures to protect personal data. However, no online transmission is 100% secure, and users share information at their own risk.

Your Privacy Rights

Users can review, update, or delete their accounts at any time by contacting us. Additionally:

  • Marketing Emails: Users may unsubscribe via the "Unsubscribe" link in emails.


  • SMS: Opt-Out. No mobile opt-in data will be shared with third parties

  • Cookies: Users may disable cookies through browser settings.

  • Data Access Requests: Users may request access to their data and how it is used.

California Privacy Rights

California residents have the right to request disclosures regarding data sharing practices and request data deletion. Requests can be submitted via email at customerservice@zonamedequip.com.

Policy Updates

We may update this privacy policy periodically. Updates will be posted on this page with a "Revised" date. Continued use of our Services constitutes acceptance of updated policies.

Contact Us

For questions or concerns regarding this privacy policy, contact us at:
Zona Med Equipment 
5081 South State Road, Unit 805
Davie, FL 33314, United States
Email: customerservice@zonamedequip.com
Website: www.zonamedequip.com

 

 

Terms of Service 

 


Terms & Conditions 

 

 

ZONA MED EQUIPMENT 

hello@zonamedequip.com

954-994-2526 

5081 South State Road 7 

Unit 805, 

Davie, FL, 33314.